Showing posts with label customer support consultant. Show all posts
Showing posts with label customer support consultant. Show all posts

Thursday, 26 September 2013

Intermediary service provider

Intermediaries, also popularly known as middlemen, are extremely crucial for facilitating movement of service and goods from the source of origin to its destination. Intermediaries are essential for smooth conduct and growth of any business. In the era of globalization, the reach and extent of intermediaries have extended across the globe and thus discharge an important function of matching the demand and supply of service as well as goods. They take the load off the manufacturers as well as the service providers by ensuring market for their goods and services.

Generally, an “intermediary” is a person who arranges or facilitates supply of goods and/or provision of service between two persons, without material alteration or further processing of such goods or service. Thus, an intermediary is involved in two activities, the first being facilitating supply of goods or provision of service from the principal to the customer of the intermediary. In discharge of such a service ensuring that the goods or service originating from the principal is delivered to his customer, the intermediary performs or provides the second activity which is a service to his principal in the nature of marketing of the principal’s goods or services, for which a fee or commission is usually charged by the intermediary from the principal.

However, Rule 9 of the Place of Provision of Service rules which states that the place of provision of intermediary services shall be the location of the service provider, defines intermediary as a broker or an agent or any other person who arranges or facilitates a provision of a main service between two or more persons, but does not include a person who provides the main service on his account. This definition excludes intermediaries like commission agent, buying or selling agent or a stockbroker engaged in selling of goods on behalf of principal from its scope. Also excluded in the definition of intermediary in these rules is a person who provides the main service on own account of the principal. Hence, any person in addition to arranging or facilitating provision of service from the principal to his customers, also undertakes the actual performance of service on behalf of the principal, such a person would be excluded from the scope of the definition of intermediary in these rules.

In order to determine whether a person is acting as an intermediary or not, the following factors need to be considered: Nature and value: An intermediary cannot alter the nature or value of the service, the supply of which he facilitates on behalf of his principal to his customers, although the principal may authorize the intermediary to negotiate a different price. Also, the principal must know the exact value at which the service is supplied or obtained on his behalf, and any discounts that the intermediary obtains must be passed back to the principal. Separation of value: The value of an intermediary’s service to the principal for which he is receiving consideration in the form of “commission” for having arranged or facilitated provision of principal’s service to his customers, is invariably identifiable from the main supply of service (Principal’s service) that he is so arranging or facilitating to his customers. It can be based on an agreed percentage of the sale or purchase price. Identity and title: The service provided by the intermediary on behalf of the principal is clearly identifiable.

Since the definition of intermediary excludes commission agent for buying or selling of goods from its scope, such services provided by the agent would be export of service since the place of provision of such service would be outside the taxable territory.

Intermediary Service Provider in Canada


Wednesday, 28 August 2013

Customer Service Quotes

  • Customers know that they have been back stabbed when they feel the deep pain of betrayal. Their motto is : "Don't get mad, get even"  
  • Customer Service-is the art of trust. Developing Trusted relationship with your Customers requires Organizational Positive ATTITUDE from the Top.
  • The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy
  • Organizational Customer Service Culture is built by Education and not by one off training.
  • Customer Service Culture is the habit of being able to exceed Customer expectations with the best value and knowing how,when and why. 
  • It is not the employer who pays your wages. Employers only handle the money. It is the customer who pays your wages  
  • A business exists to find new customers. A Customer exist to keep business creative. 
  • The Customer is boss. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else  
  • A customer:the most important-We are dependent on him, not an interruption but purpose of it,not an outsider in business.but part of it.  
  • Customer Service The golden rule for every business person is this: ''Put yourself in your customer's Shoes and see it from their eyes".  
  • The customer perceives service in his or her own terms.You need to know about customer feedback that says things should be better. 
  • Customer-based feedback must be translated into what the company must do internally not just to meet but exceed customers  
  • “To open a shop is easy, to keep it open is an art - However, A man without a smiling face must not open a shop" 
  • “If a thing’s worth doing, it’s worth doing well.” but in Customer Service, If is worth doing …it's worth overdoing!  
  • You can not just train your staff how to deal with your Customers. You must Educate them how to Live,love and breathe Customer Service  
  • Customer Service Key to Satisfied Customer - Keep your promises! How to keep your Promises = Under promise but always over deliver=Excellence.
  • “Make happy those who are near, and those who are far will come.” 
  • Returning Customer TRUST you because you Listen to them and keep delivering more than they expect from you. FIRST and EVERY time !  
  • Front line employees are Gold mine and a key to success of any Business-reward their efforts-they are the driving force of your Business. 
  • Work hard for your Customers,change attitude,raise your standards .Don't compete with others - Compete with what you're capable of.Ante up your Service delivery!  
  • Key to success of every champion is Ritual of raising standards and self expectations - Customer Service Culture has the same principles. 
  • Who has the Advantage in Business? Youth? Speed? Talent?  Intelligence? No! its People who been there before.They know the road ahead.  
  • You business is controlled by decisions.Gain courage,make a decision and invest in your business.Start building Customer Service Culture  
  • Organizational Customer Service attitude and Building Customer Service Culture starts with management. make a decision - build a culture.
  • Culture starts from the top.The biggest stranglehold of Customer Service Culture is coming from the Business management Resistance to change  
  • Golden Rules of Customer Service: Don`t let me wait! I should Ask only once! Fix it now-right here and then! Don't make me run around! Don`t say "I understand" if you don`t.  
  • An Intermediary service Culture starts with a refined collective understanding and appreciation of Customer Service attitude and behavior.
  • You can buy any and every marketing and advertising Campaign - what you can`t buy is FREE Word of Mouth advertising - You must earn it !
  • Music for Customers ears: "I will get that sorted out for you NOW","We don't have it,but I will get it for you","Here is a little gift for you".  
  • Dont think because you hold 70%of market share that Customer don't have other Choice. They will find better choice and tell everybody about it.
  • Sustained successful business Say`s Customer Service matters-provide service that adds more value than expected and more than anyone else can offer.
Thank you for reading

Wednesday, 21 August 2013

How ServiceFixer works!



There are thousands of good service providers who want to grow, find more customers and more suitable assignment. While spending, most people looking for a supplier, a lot of time and effort to find someone that suits them.

Nowadays, more and more services sought through the Internet, to seek service providers, enterprises, services of various kinds. Servicefixer makes it easier for both service seekers and service providers to quickly and safe to find the service that is needed by offering a well-developed system for the particular output target.

What Servicefixer offers customers (Clients) private individuals, associations, companies and the public sector?
1.       Free and non-binding to create and post assignments / task.

2.       Free quotes for up to five quotes of five different companies.

 How customers (Clients) Principal creates assignments / task

1. Choose a category and proceed to select the category, describe what you need, when you want        the job done and where you live "Province & City".
 2. Fill in your contact information. Address, phone, email address and send.
 3. Confirm information on your e-mail address and start receiving quotes.
You get up to 5 quotes per incoming assignments. Choosing suitable Deal!

What Servicefixer offers member companies!

1.       Daily email with potential jobs and projects.
2.        Daily receiving numerous inquiries from individuals, companies and associations / organizations, etc. which requires the services of various kinds.
3.        Servicefixer strive to provide the highest quality to our business members.

 We carry out checks on all companies that go in and make sure that they has:

 1. A valid Company Number
 2. Good creditability rating
 3. So that the user can feel safe.
 Users have the right to ask for the existing corporate directory!

For More information Visit ServiceFixer

Wednesday, 14 August 2013

What is Servicefixer?



 Servicefixer is an intermediary service between Buyer and Supplier, the best and most effective way for service seekers and service providers.

Servicefixer have the latest and most modern software tools to enable our customers/ users and corporate/company members to easily describe and get their needs....

There are thousands of good service providers who want to grow, find more customers and more suitable assignment. While spending, most people looking for a supplier, a lot of time and effort to find someone that suits them. This, we think, on Servicefixer.ca, is not as easy or secured. That's why we founded this service for anyone who wants to find the right supplier in the jungle of suppliers.


What do we do for our clients "users"?

Servicefixer has the latest and most modern software tools for customers to be able to easily describe the need accurate, customers have access to use when creating assignments.

Servicefixer helps you "Client" to get quotes so you can compare and see which quote suits you the best in price, quality and start / end time....   from good construction, resettlement, catering and cleaning companies, as well as consultants and other service providers. You just need to talk about what do you need help with, where and when by filling out our simple model for the RFP.

What do we do for our member "companies"?

If you are a business owner Servicefixer the perfect way to find new customers and clients without having to search or promote it actively. We ship daily quotation requests from our users for our member companies.

As a business owner you can make use of servicefixer, full time, part time, filling in between your job or when you have time!

Servicefixer have the latest software tools to enable you to access jobs quickly, easily and secure...

We at Servicefixer.

Our goal is to always provide the best service for our users and member companies. We are constantly working to improve and stay ahead.